What patients’ complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study

Mattarozzi, K., Sfrisi, f., Caniglia, F., De Palma, A., Martoni, M.
Submitted: February, 2017

Analyzes complaints and praise. Both are a potentially important source of information regarding health care aspects that play a role in patient satisfaction and quality of care.

Resource Type:
  • Peer Reviewed Research
Study Design:
  • Survey/Study
Category:
  • Patient Safety & Medical Errors
  • Patient-Centered
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