Using Coworker Observations to Promote Accountability for Disrespectful and Unsafe Behaviors by Physicians and Advanced Practice Professionals

Tests the feasibility of CORS, the systematic monitoring of documented coworker observations about unprofessional conduct and sharing that information with the involved professionals. Feasibility requires organization wide implementation; coworkers willing and able to share respectful, nonjudgmental, timely feedback designed initially to encourage self-reflection; and leadership committed to be more directive if needed. Follow-up surveillance indicates that the majority of professionals “self-regulate” after receiving CORS data.