The business case for investing in physician well‐being

Shanafelt T, Goh J, Sinsky C.
Submitted: July, 2020

The business case to reduce burnout and promote engagement is multifaceted and includes costs associated with turnover, lost revenue associated with decreased productivity, as well as financial risk and threats to the organization’s long-term viability due to the relationship between burnout and lower quality of care, decreased patient satisfaction, and problems with patient safety. Overcoming the misperception that nothing meaningful can be done are key steps for organizations to begin to take action. Evidence suggests that improvement is possible, investment is justified, and return on investment measurable.

Resource Type:
  • Peer