Perspective: a culture of respect, part 1: the nature and causes of disrespectful behavior by physicians

Leape, L.L., Shore, M.F., Dienstag, J.L., Mayer, R.J., Edgman-Levitan, S., Meyer, G.S., Healy, G.B.
Submitted: July, 2012

A substantial barrier to progress in patient safety is a dysfunctional culture rooted in widespread disrespect. The authors suggest six categories for classifying the broad range of disrespectful behavior in the health care setting: disruptive behavior; humiliating, demeaning treatment of nurses, residents, and students; passive-aggressive behavior; passive disrespect; dismissive treatment of patients; and systemic disrespect.

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