Patient complaints in general practice seen through the lens of professionalism

Pieter C Barnhoorn, Geurt Tjm Essers, Vera Nierkens, Mattijs E Numans , Walther Nka van Mook , Anneke W M Kramer 
Submitted: February, 2021

Professionalism is a key competence for physicians. Patient complaints provide a unique insight into patient expectations regarding professionalism. Research exploring the exact nature of patient complaints in general practice, especially focused on professionalism, is limited. Most unsolicited patient complaints are related to clinical problems. One-third, however, concerns professionalism issues. Not being taken seriously was the most frequent mentioned theme within the professionalism category.