Disclosure Coaching: An Ask-Tell-Ask Model to Support Clinicians in Disclosure Conversations

Shapiro, J., Robins, L., Galowitz, P., et al.
Submitted: May, 2018

Presents a Communication Model used at Brigham and Women’s: Ask-Tell-Ask. Error disclosure is a high- stakes, emotionally charged interaction for patients and families as well as clinicians. A failed disclosure can result in emotional distress, reduced patient and family trust, litigation, and lost opportunities to learn from and prevent subsequent errors. Ho