Disclosure Coaching: An Ask-Tell-Ask Model to Support Clinicians in Disclosure Conversations

Presents a Communication Model used at Brigham and Women’s: Ask-Tell-Ask. Error disclosure is a high- stakes, emotionally charged interaction for patients and families as well as clinicians. A failed disclosure can result in emotional distress, reduced patient and family trust, litigation, and lost opportunities to learn from and prevent subsequent errors. However, many clinicians have little expertise in handling these challenging interactions.