Building a Program on Well-Being: Key Design Considerations to Meet the Unique Needs of Each Organization

Burnout among health care professionals is primarily caused by organizational factors rather than problems with personal resilience. Four major drivers motivate health care leaders to build well-being programs: the moral-ethical case (caring for their people), the business case (cost of turnover and lower quality), the tragic case (a physician suicide), and the regulatory case (accreditation requirements). Ultimately, health care provider burnout harms patients. The purpose; scope; structure and resources; metrics of success; and a framework for action for organizational well-being programs are outlined.