An intervention model that promotes accountability: peer messengers and patient/family complaints

Pichert, J.W., Moore, I.N., Karrass, J., et al.
Submitted: October, 2013

A peer messenger process was designed by the Center for Professional and Patient Advocacy at Vanderbilt University Medical Center (Nashville, Tennessee) to address “high-risk” physicians identified through analysis of unsolicited patient complaints, a proxy fo