As the consumption of health care and commoditization of care providers is on the rise, the need for health care organizations to emphasize the creation of professional environments that foster patient and provider well-being becomes evident. Health care organizations play a pivotal role in establishing and leading the culture that their care providers embrace. This culture can affect patient safety1,2, quality of care3,4, and levels of burnout3,5,6. The Charter on professionalism for Health Care Organizations outlines four domains of a model organization that include Patient Partnerships, Organization Culture, Community Partnerships, and Operations and Business Practices. The role of health care organizations is becoming greater and they act as leaders as they drive the overall mission that their providers seek to accomplish.
- Dupree E, Anderson R, McEvoy MD, Brodman M. Professionalism: a necessary ingredient in a culture of safety. Jt Comm J Qual Patient Saf. 2011;37(10):447-455. doi:10.1016/s1553-7250(11)37057-2
- McKenzie L, Shaw L, Jordan JE, et al. Factors Influencing the Implementation of a Hospitalwide Intervention to Promote Professionalism and Build a Safety Culture: A Qualitative Study. Jt Comm J Qual Patient Saf. 2019;45(10):694-705. doi:10.1016/j.jcjq.2019.07.005
- Williams ES, Manwell LB, Konrad TR, Linzer M. The relationship of organizational culture, stress, satisfaction, and burnout with physician-reported error and suboptimal patient care: results from the MEMO study. Health Care Manage Rev. 2007;32(3):203-212. doi:10.1097/01.HMR.0000281626.28363.59
- Angerer P, Weigl M. Physicians’ Psychosocial Work Conditions and Quality of Care: A Literature Review. Prof Prof. 2015;5(1). doi:10.7577/pp.960
- Shanafelt T, Trockel M, Ripp J, Murphy ML, Sandborg C, Bohman B. Building a Program on Well-Being: Key Design Considerations to Meet the Unique Needs of Each Organization. Acad Med J Assoc Am Med Coll. 2019;94(2):156-161. doi:10.1097/ACM.0000000000002415
- Swensen S, Kabcenell A, Shanafelt T. Physician-Organization Collaboration Reduces Physician Burnout and Promotes Engagement: The Mayo Clinic Experience. J Healthc Manag Am Coll Healthc Exec. 2016;61(2):105-127.